Help Desk Support Manager

Region: North America

Country: United States

Salary: None – Financial support raising required

Purpose: The Help Desk Support Manager is responsible for leading and overseeing technology support services that ensure that Ethnos360 staff receive timely, effective assistance for their technology needs. This role is responsible for help desk operations and manages help desk staff, workflows, and service standards to maintain high levels of customer service and system reliability. The Help Desk Support Manager accomplishes the key help desk function by overseeing incident and request management, coordinating troubleshooting and resolutions, and ensuring proper documentation and escalation of issues. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities: Will be explained in detail upon inquiry.

Additional Qualifications:

• Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements 

• Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) 

• Basic knowledge of computer hardware 

• Ability to take initiative and solve problems 

• Willing to contribute ideas to assist in process improvement and be an approachable team player 

• Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities 

• Self-motivated with the ability to work independently and to carry out assignments to completion  

• Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy 

• Willingness to continually learn and improve in technological and communication skills 
• Strong written and verbal communication skills that enable effective collaboration within the IT Division 

Duration: 1 Year - Career

People Needed: 1

Priority: Urgent