Help Desk Support Technician

Region: North America

Country: United States

Salary: None – Financial support raising required

Purpose: The Helpdesk Support Technician provides hardware and software support for Ethnos360 members in the USA and worldwide. The Helpdesk Support Technician also invests time each day on projects that advance the IT needs of Ethnos360. The Helpdesk Support Technician plays an important role in supporting Ethnos360’s goal of planting mature churches among least reached people groups around the world by ensuring that Ethnos360 members are able to minister effectively, unhindered by technical issues.

Responsibilities: Will be explained in detail upon inquiry.

Additional Qualifications:

· Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements

· Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.)

· Basic knowledge of computer hardware

· Ability to take initiative and solve problems

· Willing to contribute ideas to assist in process improvement and be an approachable team player

· Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities

· Self-motivated with the ability to work independently and to carry out assignments to completion

· Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy

· Willingness to continually learn and improve in technological and communication skills

· Strong written and verbal communication skills that enable effective collaboration within the IT Division

PEOPLE NEEDED: 8 people 

Location: The qualified applicant may serve at one of these five locations or from a remote location if serving through the Home Office.

· Ethnos360 Home Office (Sanford, FL) Priority: 1 Urgent, 1 Soon, and 1 Normal

· Ethnos360 Training Center (Camdenton, Missouri) Priority: 2 Urgent

· Ethnos360 Bible Institute (Waukesha, Wisconsin) Priority: 1 Soon

· Wayumi (Mobilization Center, Jersey Shore, Pennsylvania) Priority: 1 Normal

· The Homes of Ethnos360 (Retirement Center, Sanford, Fl) Priority: 1 Urgent

This is a full-time position and is open to an Ethnos360 Volunteer, Member or Associate. For IT volunteers serving part-time, we generally need a commitment to serve for six months or more because of the onboarding needed to get familiar with our technical systems. Ethnos360 IT in the USA accepts volunteers who can commit a minimum of 14 hours per week.

Duration: 1 Year - Career