Help Desk Support Technician

Required Education, Certifications, and Work Experience: • Must have a high school diploma or GED • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience

Technical Qualifications: • Microsoft IT Support Certification (Preferred but not required) • HDI Customer Support Representative (Preferred but not required) Additional Qualifications: • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements • Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.) • Basic knowledge of computer hardware (laptop, desktop, printer, monitor, NIC, etc.) • Basic knowledge of ticketing systems and customer support principles • Ability to take initiative and solve problems • Willing to contribute ideas to assist in process improvement and be an approachable team player • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities • Self-motivated with the ability to work independently and to carry out assignments to completion • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy • Willingness to continually learn and improve in technological and communication skills • Good communications skills – Helping our end users with technical problems at their level of understanding